Job Description

Title: Service Technician  

Reports To: Community Manager

Position Responsibility: Maintenance of the physical integrity of the community  including daily pickup of grounds ensuring a safe, secure, and comfortable living environment for residents, visitors and staff.  Respond to on-call emergencies in a timely manner.

Position Duties:  Include the following.  Other duties may be assigned.

Compliance

• Conducts all business in accordance with company policies and procedures, state and federal laws;          e.g., OSHA, ADA, Fair Housing, etc.
• Comply with budget requirements in the ordering of supplies and/or services.
• Attend annual Fair Housing classes.

General

• Provide customer service to all current and future residents.
• Complete resident work orders on a timely basis (24 to 48 hour expectation)
• Responsible for maintaining grounds, lawn care, and buildings at a high standard 
• Assist with court-ordered "set-outs" when necessary
• Maintain and organize a supply of repair parts and materials in a neat and organized fashion in a manner appropriate for the required level of service
• Perform snow removal and ice-melt chemical application when necessary
• Repair/replace locks, door knobs, smoke alarms
• Replace/repair patio and window screens and broken windows
• Attend meetings as directed by the supervisor or Regional Manager upon request

Electrical

• Read and use the electrical schematic drawings attached to appliances, HVAC units and water meters
• Repair and maintenance of residential branch circuitry including receptacles, switches, and light fixtures; and the electrical systems of appliances, HVAC units and water heaters
• Repair/replace mounted exterior lighting fixtures
• Repair/replace intercom and electric lock systems
• Trouble-shoot repairs to reduce the reliance upon outside contractors

HVAC

• Perform regular preventative maintenance on equipment
• Trouble shoot and repair problems with the HVAC electrical system and understand the closed Freon system well enough to knowledgeably communicate with a repair contractor
• Repair/replace thermostats, thermo-couplings, capacitors, filters, blower motors

Carpentry/Turnover

• Perform unit turnover between residents in a timely manner and per company standards (3 to 5 day expectation)
• Remove trash, unwanted items from vacated units
• Repair/replace doors and door jams
• Supervise painting, cleaning, carpet installation and shampooing contractors
• Provide initial and final inspection of all work needed and done in a turnover
• Organize multiple turnovers to run concurrently and efficiently
• Self-perform all minor repairs in the turnover, i.e. replacing blinds, caulking, etc,

Plumbing

• Repair of common fixtures such as toilets, faucets, drain lines, dishwashers, disposals
• Trouble-shoot diagnostic issues to reduce reliance upon outside contractors
• Solder copper lines and correctly repair PVC line
• Replace a water heater

Drywall/Painting

• Repair damaged drywall to a 'like-new' appearance
• Repaint and/or touch-up painted surfaces to a "like-new" appearance
• Provide the proper finish techniques and finishes for different surfaces such as doors, drywall, textured areas

ATTENDANCE:   Regular attendance is required and may include weekend hours.  Work beyond 40 hours per work week may be required.

SUPERVISION: (if applicable)  

N/A

QUALIFICATIONS & EXPERIENCE: One (1) year of experience in the service, maintenance or building trades; reliable transportation, valid driver's license, and hand tools; ability to be "on-call" for after hour emergencies.

LANGUAGE SKILLS:  

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:  

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY:    

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

How much on-the-job time is spent in the following physical activities?  Show the amount of time by checking the appropriate boxes below. 

	Amount of time
	None	Under 1/3	1/3 to 2/3	Over 2/3
Stand				x
Walk				x
Sit		x
Use hands to finger, handle, or feel				x
Reach with hands and arms				x
Climb or balance			x
Stoop, kneel, crouch, or crawl			x
Talk or hear				x
Taste or smell			x

Does this job require that weight be lifted or force be exerted?  If so, how much and how often?  Check the appropriate boxes below. 

	Amount of time
	None	Under 1/3	1/3 to 2/3	Over 2/3
Up to 10 pounds				x
Up to 25 pounds				x
Up to 50 pounds		x
Up to 100 pounds	x
More than 100 pounds	x

Does this job have any special vision requirements?  Check all that apply.

__	Close vision (clear vision at 20 inches or less)
__	Distance vision (clear vision at 20 feet or more)
_X	Color vision (ability to identify and distinguish colors)
__	Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
_X	Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
_X	Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
__	No special vision requirements.

Make notes on the specific job duties that require the physical demands selected above.

WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

How much exposure to the following environmental conditions does this job require?  Show the amount of time by checking the appropriate boxes below.

	Amount of time
	None	Under 1/3	1/3 to 2/3	Over 2/3
Wet or humid conditions (non weather)		x
Work near moving mechanical parts		x
Work in high, precarious places		x
Fumes or airborne particles		x
Toxic or caustic chemicals		x
Outdoor weather conditions				x
Extreme cold (non weather)	x
Extreme heat (non-weather)	x
Risk of electrical shock		x
Work with explosives	x
Risk of Radiation	x
Vibration		x

How much noise is typical for the work environment of this job?  Check the appropriate level below.

___ Very quiet (examples: forest trail, isolation booth for hearing test)

___ Quiet (examples: library, private office)

___ Moderate noise (examples: business office with computers and printers, light traffic)

__X Loud (examples: metal can manufacturing department, large earth-moving equipment) ___ Very loud (examples: jack hammer work, front row at rock concert)